Research

Measuring the innovation climate: Innovation indicators dashboard

In the old economy, manufacturing led the way and regions competed largely by offering a low-cost environment in which businesses could operate.

In an uncertain economy, the worst may not be over yet

Next year will be marked by uncertainty, and that bodes ill for the Arizona economy. Lee McPheters, professor of economics and director of the JPMorgan Chase Economic Outlook Center at the W. P. Carey School of Business, and Elliott D. Pollack, President of Elliott D.

Continued consumer spending key to U.S. economic growth

Although the world economy is growing and markets in the United States have shown remarkable resilience, the U.S. economy has entered a period of great uncertainty, according to two of the country's leading economic forecasters. David A.

The art of negotiating with your boss — part one

You don't have to be a power broker juggling corporate mergers to need negotiation skills. Just about everybody must negotiate with a superior at some point, about a raise or an assignment, or even a new idea for a project.

IBM's extreme makeover: Big blue adapts to a changing marketplace

Once best known for making computers and selling them to corporations and government entities around the world, IBM refocused on technical support and professional services in the 1990s, in the process becoming the leading edge of a change that has swept manufacturing companies.

Xerox Global Services: The product is service

Xerox still makes copy machines, sells toner and fixes broken office equipment. But its fastest growing segment does not market a physical product.

Chase Home Equity: Innovation from the inside out

The home-equity loan industry is crowded with competitors, making it tough for mortgage companies to hang onto market share — much less grow revenue, according to Brad Connor, president of Chase Home Equity, who recently spoke at the 18th Annual Compete Through Service Symposium, sponsored by the

Zane's cycles: Empowering employees to deliver 'extraordinary customer service'

Chris Zane goes to work every day with a smile on his face, buoyed by his philosophy that "most of the population are good and sound and trustworthy people." Sound naïve? Perhaps. But Zane apparently knows what he's talking about.

Economics and the ethics of climate change policies

How much are we willing to pay today to reduce the ill effects of climate change in the future?

Kerrii Anderson: Taking care of business

Under pressure from activist investors, fast food restaurant chain Wendy's International has been exploring options, including selling off the whole company, as a way to unlock value for shareholders.