Changing channels: It's all about what clicks with customers
When Dell Computer Corp. announced in May that it is opening two retail stores, retail industry observers took note. Dell, with $56 billion in revenue this year, was a pioneer in developing the online model of retailing. Brick-and-mortar retailers have followed, creating their own online stores.
Passing the baton: Who succeeds the icon?
The withdrawal of Bill Gates from his full-time role in the Microsoft empire he created raises the specific question of how — and even whether — an icon can be replaced. Gates' move also highlights the general question of how best to handle management succession.
No risk, no reward? Not necessarily...
In our competitive culture "no risk, no reward" is an axiom. But is all risk the same? In their new paper, "Not All Risk Taking is Equal: Firm Performance and the Motivation for Executive Decisions," Nathan Washburn and co-authors studied the risk-taking behaviors of executives.
The privatization of Fannie Mae
Fannie Mae's recent $11 billion accounting scandal drew headlines, but even before that, critics, analysts and academics have urged that the time has come for this Government Sponsored Enterprise (GSE) to be completely privatized.
Clashing cultures contribute to racial disparities in medical care
Clashing cultural cues – rather than discriminatory doctors – could cause at least part of the medical care gap between black and white Americans, according to a recent study of patient adherence by Jonathan D.
Evidence-based management: Finding the hidden treasure in corporate databases
Until now, the data collected by companies about their customers and their business processes was relatively cumbersome to use.
How may I help you? Revolutionizing service in China
Service is the next frontier in the Chinese economy.
China's economy: Some cooling, then fair weather long term
Nobel Prize-winning economist Lawrence Klein was one of the first Western scholars to establish close ties with China's economic policymakers.
Counterfeit meds could be as close as your corner drugstore
American consumers pay top dollar for medications they assume are pure and unadulturated. But we don't always get what we pay for, according to researchers who are sounding the alarm about the growing presence of counterfeit drugs in the marketplace.
High-flying CEOs risk losing touch with their companies
Are America's top CEOs living in a world apart from the rest of us? The average compensation package for a CEO of an S&P 500 company last year was $11.7 million — about 185 times greater than the average salary of a rank-and-file employee.