In early 2005, Hewlett-Packard's board of directors was embroiled in controversy. Board discord anonymously spilled into the media, and an effort commenced to find and plug the leaks of board deliberations. The probe has erupted into scandal, indictments and congressional hearings.

The HP situation provides a many-faceted illustration of ethics in the breach, according to Marianne Jennings, professor of legal and ethical studies at the W. P. Carey School of business and author of "The Seven Signs of Ethical Collapse: How to Spot Moral Meltdowns in Companies ...

When it comes to consumer contentment, managers and executives should not mistake silence for satisfaction. Most unhappy customers never say a word; they just take their business elsewhere.

Each year, the Spirit of Enterprise Center at the W. P. Carey School of Business presents the Spirit of Enterprise Awards™ to companies that demonstrate ethics, energy and excellence in entrepreneurship.

A recent study tracked investor reaction to more than 50,000 reports issued by 2,794 analysts between 1993 and 1999. While the data show that both large and small investors react to analyst counsel, the larger — and presumably more sophisticated — traders tend to make more money doing so.

Strategies for recovering from service failures can have a dramatic impact on profitability, according to research conducted at the W. P. Carey School of Business. That's because most business profit comes from keeping current customers satisfied, not from developing new accounts.

The W. P. Carey School, through its pioneering Center for Services Leadership, has been at the leading edge of research concerning the services sector, which now accounts for 75 to 80 percent of the U.S. economy.

Corporations utilize multi-person buying committees to be sure that high-ticket decisions are based on broad input and merit.

The amenities of desert living have long brought a strong inflow of new residents to Arizona, which is good for the real estate market but bad for institutional memory: Those who have not lived very long in the Grand Canyon State might not know about the great real estate downturn of the late 198

Like a physical supply chain, an information supply chain (ISC) is comprised of the organizations that connect with each other to produce a desired end — product or service — for a user.