Research

Be your own disruptor: Out-innovate your competitors and win

"85 percent of CEOs have innovation on a short list of strategic priorities. But then they put it off," said Tom Kelley, the featured speaker at Arizona State University's 2007 Design Excellence Dinner.

Business and the media: A rapidly evolving relationship

Cognizant of the way information ricochets through the media these days, companies need to redouble efforts to be sure that the information they release about themselves is the right data at the moment, and that it's accurately transmitted.

Reports of the Phoenix real estate market's demise have been greatly exaggerated

Phoenix, now the fifth largest city in the United States, could be the poster child for metropolitan areas where a bursting residential housing bubble has created economic discord.

Attitude adjustment: Judges' views of auditors take a dive

The attitudes judges hold toward auditors have eroded since the accounting debacles of Enron, WorldCom and others earlier in the decade. Not only do judges have lesser views of auditors, they also have conflicting views with auditors.

Accrual intentions: Investors miss vital clues for smart stock buys

There are plenty of judgment calls associated with accrual accounting, giving managers some wiggle room in recognizing expenses and income. But can investors spot the wiggle? Do they identify and price that discretionary portion of earnings correctly?

Cover your basis: Hedging real estate risk

Since the turn of the millennium, real estate has become one of the fastest growing investment sectors, not just in the United States but globally as well. But as much as we would like to think otherwise, there's considerable risk involved in real estate investing.

Making it personal: IBM's Customer Obsession Program

IBM's Customer Obsession Program (COP) is focused on achieving a world-class client experience, service delivery that is consistently the best, and a passionate commitment to the customer.

AZ state spending: Up or down?

Spending by state government in Arizona is on the rise.

Keeping promises: Closing the services gap

Would your customers say that the services they received from your company are the services they expected to get? If not, then your company may suffer from a services quality gap.