Research

Next generation: Lifestyle, work style and real estate

The so-called millennials, like the baby boomers before them, are causing major shifts as they move through life’s stages. And while boomer retirement is impacting the economy, the millennials are poised to drive even more change.

Why negotiations fail

Strategic uncertainty, a career focus for associate economics professor Amanda Friedenberg, occurs when the parties in a negotiation don’t know how the others will behave, perhaps because they’ve never negotiated before.

Deloitte chairman describes culture of exceptionalism

Deloitte Chairman Punit Renjen, who helped drive Deloitte’s exceptional performance through the recession, describes the firm’s culture at the Economic Club of Phoenix Luncheon on Feb. 13, 2014.

What's driving CEO pay sky high?

U-Haul CEO Joe Shoen said growing income disparity is a troubling trend at the Economic Club of Phoenix, where he examined the forces driving senior executive pay.

In the Twitter world, the weak ties are strong

Wielding influence on Twitter is all about getting thousands or even millions of followers, right? Not exactly. It turns out there are other, potentially better ways to measure someone’s impact on the burgeoning social-media platform. New research by Dr.

How to implement effective performance management

It is a process that few managers look forward to, and one that most employees dread: the annual performance review. The workplace ritual is a task to cross off the list, something that needs to be done but rarely is taken seriously enough to get done right.

Customer experience: A journey, not a moment

Wick’s against-the-grain and often counterintuitive transformation of American Home Shield’s customer service model resulted in an approach focused on the end-to-end customer journey.

When to show your hand: Competition and financial reporting

Accounting professionals face challenges when they decide how conservative to be in reporting a public company’s financial results. New research by Assistant Professor Shawn X.

Undercurrents of change in the U.S. health care industry

Elizabeth Bierbower has a front row seat to the fundamental changes occurring in American health care.

Housing in the summer doldrums: What will fall bring?

Historically, the heat of summer wilts the Phoenix housing market, a phenomenon reflected in the June housing report from the Center for Real Estate Theory and Practice at the W. P. Carey School of Business.