Consumers increasingly seek 'revenge' for poor customer service, study finds
Experts are questioning whether service is actually getting worse or if customers are just more vocal.
More customers ready to rebuke companies that miss expectations
New ASU survey shows the number of consumers engaging in revenge-seeking behavior against companies has more than tripled over the past three years.
Customers' rage is at an all-time high and they're out for revenge
A new ASU survey shows customers are increasingly distressed and vocally registering their displeasure.
Level of enraged customers seeking revenge has tripled since 2020
Problems with products and services have 63% of Americans feeling rage, according to ASU survey.
Consumer gripes hit record levels over purchases needed 'to get through each day'
Data gathered by ASU shows staffing problems and complex products are making complaints harder to resolve.
Best no-credit-check loans
A finance expert advises loan-seekers without good credit or a long credit history.
When customer service underdelivers, merchants risk consumer rage
There's a crisis in customer satisfaction, according to ASU's latest 'customer rage' survey.
Enraged shoppers are seeking 'revenge' on companies as customer service satisfaction erodes
ASU 'customer rage' survey shows that 9% of customers took 'revenge' in the past year, up from 3%.
If you'd put $1,000 into Apple stock 20 years ago, here's what you'd have today
A study from an ASU finance expert shows Apple stock created over $2 trillion in shareholder wealth over 30 years.
Tech Tuesday: Infrastructure modernization in federal, state, and local governments
An accounting expert discusses the archaic technology and obsolete programming language used by the IRS.