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    The following steps will allow enable you to get the best performance from your Citrix Session.

    1. Save your work regularly.

     

    1. If Citrix is not working as expected, close out of Citrix Windows Desktop or standalone application(s) (do not Disconnect by logging off), wait two minutes, log back in and try again.
    • Note: Logging off will discontinue your session. This is especially useful for running research applications e.g.  (SAS, STATA, etc) these processes will end.

       

       

       If a user disconnect, by click on the X in the top right their session  and apps remain active.

       

       

       

    1. If you cannot launch a particular standalone application, try launching the Citrix Windows Desktop. All standalone applications should also be in the Citrix Windows Desktop via Start Menu > All Programs.

     

    1. If the Windows Desktop will not start, try a standalone application. Your application may or may not exist as a separate application.

     

    1. If you cannot run Citrix Applications from https://citrix.wpcarey.asu.edu:

       

       

      1. Make sure you have the Citrix Receiver installed.  If not, please follow the steps for installing Citrix, here
      2. Clear web browser cache.  http://www.refreshyourcache.com.
      3. Try a different web browser. (Internet Explorer, Chrome, Firefox, or Safari) 
      • As browsers are continually updated, Citrix Receiver compatibility is sometimes lost.
      1. Reboot the computer
      2. Try a different computer. (Windows or Mac OSX)

     

    1. When done using Citrix, do not just close your physical computer. You could lose your work or be locked out of Citrix.

       

       

      1. Save your work and close out of Citrix applications like you would with other Windows applications, typically by clicking “File” and then “Exit”.
      2. Similarly, when finished with the Citrix Desktop, save your work and then click the “Logoff” icon on the desktop (or “Start Button”, “Log Off”).

     

    1. If you want to use a Citrix program to work with a file on your own physical computer, do NOT just open the Citrix application. (navigating to your local hard drive and opening the file) This might seem to work properly, but will be slow at best and likely cause application errors or file corruption. See steps 8 and 9.

     

    1. Citrix can move files back and forth from your computer to the W. P. Carey network drives and Citrix Desktop. At some point in Citrix operation you will see a dialog box pertaining to File Access.  To move files back and forth between your own computer and the Citrix environment, first check, Do not ask me again for this virtual desktop., (optional), and then click “Read/write access.

     

    HDX File Access

     

    1. To move files back and forth between your computer and Citrix:.

       

       

      1. Open the Citrix Windows Desktop. Please click here for Logging into Citrix Website.
      2. Open Windows Explorer (Right-click Windows Button and click Open Windows Explorer).

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    Note: If possible, keep your schoolwork files on your H: drive. This is essential for optimal Citrix performance and stability.  Also, it can be confusing copying files back and forth, and files are backed up on the H: drive (for several weeks) automatically