'The customer is always right?' Is AI the antidote to bad customer experiences?
Historically low customer satisfaction causes companies to shift their focus on building loyalty through standout experiences.
In this article published June 16, 2024, on Yahoo News:
A recent survey by Arizona State University's W. P. Carey School of Business found Americans are experiencing record-high problems with products and services, with 74% of customers surveyed reporting issues, up from 66% in 2020 and 56% in 2017.
Latest news
- Flexible online master's of accountancy allows Natalie Goudarzian to continue career while leveling up
Programs like the Online Master of Accountancy and Data Analytics (Online MACC) from W. P.
- Tomato growers say looming duty on imports could upend business, raise prices
A W. P.
- Arizona and Mexico officials to meet for trade summit, address tariff concerns
ASU supply chain management expert calls Arizona-Mexico Summit a smart, strategic move for…