Disney stokes anger with ads for the bundle while its channels are dark on Spectrum
ASU's latest customer service survey suggests companies risk losing billions if customers are unsatisfied.
In this story published Sept. 8, 2023, on Fast Company:
A survey earlier this year from the W. P. Carey School of Business at ASU found that "customer rage" is at an all-time high and that companies in the aggregate are risking some $887 billion in future revenue due to the poor handling of complaints.
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