Level of enraged customers seeking revenge has tripled since 2020
Problems with products and services have 63% of Americans feeling rage, according to ASU survey.
In this story published March 7, 2023, in 360 Magazine:
Conducted by Customer Care Measurement & Consulting (CCMC), the survey fielded responses from 1,000 Americans. The study is produced in collaboration with the Center for Services Leadership, a research center within the W. P. Carey School of Business at Arizona State University.
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