The true cost of free returns
Groceries, phone accessories, yard equipment, curling irons — we buy everything online nowadays. And we return a lot of it as well. Retailers took back $100 billion in items in 2021. An ASU supply chain expert breaks down the consequences on the environment.
Groceries, phone accessories, yard equipment, curling irons — we buy everything online nowadays. And we return a lot of it as well. Retailers took back $100 billion in items in 2021. An ASU supply chain expert breaks down the consequences on the environment.
In this interview aired Feb. 11, 2022, on WHYY:
What consumers need to understand is that online e-commerce has a three-time return rate than physical retail.
– Hitendra Chaturvedi, supply chain management professor of practice
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