And the value of an additional star for physicians and hospitals is ...

What are patients' interpretation of star ratings? A professor of information systems and colleagues published a study to motivate more research to understand the trust and value patients place in public quality ratings.

What are patients' interpretation of star ratings? A professor of information systems and colleagues published a study to motivate more research to understand the trust and value patients place in public quality ratings.

In this podcast published in Health Affairs on Jan. 12, 2021, Professor of Information Systems Raghu Santanam's colleagues spoke about their research:

Patients were willing to pay up to $3,000 more to visit a provider with a high physician star rating, and up to $2,600 more for a high hospital star rating.